The Power of the Pivot
In the process of product or service development, founders often have an image or structure in their head of how customers will interact with their offering. It can be dangerous to make presumptions about the customer sentiments and behaviours because, in reality, no founder can be completely sure when predicting user preferences and demands. This is why, during the Minimum Viable Product (MVP) phase, it is so important to diligently listen to customer feedback and make sure that this feedback guides the future product or service roadmap. If, when running an MVP, the customer feedback is coherent in the demand for an offering different to the current functionality, it may be necessary to pivot to provide value to your target market. It’s worth noting that Pivots are normal and, in most cases, necessary for successful businesses!